Atendimento ao Cliente

ATENDIMENTO EFICAZ – TÉCNICAS E COMPORTAMENTOS

➢ O que é Excelência no Atendimento ao Cliente?
➢ Comportamento dos Profissionais de Alta Performance
➢ Dinâmicas
➢ Os 5 Fatores do Atendimento ao Cliente

1. Aparente
2. Segurança
3. Empatia
4. Resposta
5. Confiança

➢ Melhorando o atendimento na prática

Categoria: Treinamentos

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Atendimento ao Cliente

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